Reputation Management

brands_online_reputationYour reputation is everything. Our online reputation management services are designed to go into the world of social media, find mentions of your brand and protect against negative brand associations.

If you currently have an online reputation management problem, our online reputation consultants give you the tools you need to spot it and gently remove it from the search engines. If you’re lucky enough not to (yet), we’ll introduce you to a world of reputation monitoring software that will help keep you abreast of what’s being said out there in case something ever does arise.

BRANDING IN SOCIAL MEDIA

What does your brand say about you? When the time comes for a customer to decide on a brand will you be their first choice? Your brand needs to tell your story to the customer both consciously and subconsciously conveying the qualities that make you the best choice. Get to know your brand before trying to establish a personality on social media with a more defined strategy.

You’ve heard it all before: differentiating your brand from its competitors is vital to your success on social media. Finding the audience, and speaking their language. Its important to build a brand personality, and your followers will become brand advocates. It is important to maintain a strong and recognizable brand identity across all your social media accounts.

OUR ONLINE REPUTATION MANAGEMENT SERVICES INCLUDES:

Online-Reputation-Management-chart Strategy development: Do you have an online reputation problem? We can help! We develop custom strategies for dealing with disgruntled employees, sneaky competitors or more serious customer service concerns. We are discrete and incredibly effective when we do the work internally. Our work is usually split into brand or individual audits, as each has unique problems associated with it. No problem is too big, however, you might not like what we find. Let’s talk privately if you have a very large or complicated situation.

Software recommendations: Just like SEO and social media software, online reputation monitoring and management tools come in all shapes and sizes. If you need an in-house solution, we can consult with your team on which tools are most effective for your budget, brand and resources.

Online Reporting: When your Name or business is mentioned on Facebook, Twitter, Google+, Pinterest, linkedin or TripAdvisor.com, do you know about it? If a customer is unhappy with your service and posts an online review, how do you respond?

Imagine being able to find every single thing said about your business and being able to work toward a solution. Our reputation management reports can tell you how often your business is mentioned on social media, what people are saying about your business and compare you with your competitors. We create, correct and enhance data, monitor and report mentions in online review sites and social media.